Privacy Policy

1. Personal Information We Collect

"Personal information" refers to information that identifies or can reasonably be linked to you. Depending on how you interact with us, we may collect the following categories of personal information:

• Contact details — your name, address, billing address, shipping address, phone number, and email address.
• Order & design information — the card style, finish, name, font, inscription, and any logo or design details you provide through our Design Studio.
• Financial information — payment method details and transaction information needed to process your order (we do not store full card numbers on our own servers).
• Account information — your username, password, and preferences, if you create an account on our website.
• Communications with us — information you share when messaging us on WhatsApp, email, or through a contact form, including customer support inquiries.
• Device & usage information — your IP address, browser type, and how you interact with our website, collected automatically through cookies and similar technologies.

2. Personal Information Sources

We collect personal information from the following sources:

• Directly from you — when you use our Design Studio, place an order, create an account, or message us.
• Automatically through the Services — from your device and browser when you visit our website, through cookies and similar technologies.
• From our service providers — such as payment processors, delivery and courier partners, and website hosting providers who assist us in operating the Services.

3. How We Use Your Personal Information

• Provide and fulfil your order. To process payments, confirm your custom design, manufacture your card, arrange delivery, and provide customer support.
• Improve our Services. To understand how customers use our Design Studio and website, and to improve our product range and experience.
• Marketing and advertising. To send you promotional messages or offers, where you have agreed to receive them, and to show relevant advertising.
• Security and fraud prevention. To protect your account, verify orders, and prevent fraudulent or unauthorized activity.
• Communicating with you. To respond to questions, provide order updates, and maintain our relationship with you.
• Legal reasons. To comply with applicable law or respond to valid legal requests.

4. How We Disclose Personal Information

We do not sell your personal information. We may share it in the following circumstances:

• With trusted vendors and service providers who perform services on our behalf, such as payment processing, delivery and courier services, website hosting, and customer support tools.
• When you direct or consent to us sharing your information, such as providing your address to a courier to deliver your order.
• To comply with applicable law, respond to valid legal requests, or protect the rights, property, or safety of The Rich Card, our customers, or others.
• In connection with a business transaction, such as a merger, sale, or transfer of assets.

5. Payments, Hosting & Delivery Partners

Our website is built on WordPress and WooCommerce, and hosted with a third-party web hosting provider. When you place an order, your payment is processed by our designated payment method or partner, and your order and shipping details are shared with our delivery/courier partners solely to fulfil and deliver your order. These providers process your information in accordance with their own privacy practices, and we work only with providers who are contractually required to keep your information secure.

6. Ordering & Communicating Via WhatsApp

Many of our customers confirm their order details with us directly over WhatsApp. When you message us, we use the information you share — such as your name, phone number, and order details — solely to confirm, process, and fulfil your order and to respond to your questions.

7. Third-Party Websites and Links

Our website may contain links to third-party websites or platforms. If you follow a link to a site not affiliated with or controlled by us, we encourage you to review that site's own privacy policy. We are not responsible for the privacy or security practices of third-party websites.

8. Children's Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with their personal information, please contact us using the details below so we can delete it.

9. Security and Retention of Your Information

We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We recommend avoiding sending sensitive information through unsecure channels. We retain your personal information for as long as necessary to fulfil your order, maintain your account, comply with our legal obligations, and resolve any disputes.

10. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

• Right to Access. Request access to the personal information we hold about you.
• Right to Correct. Request that we correct inaccurate personal information.
• Right to Delete. Request that we delete personal information we hold about you.
• Managing Communications. Opt out of promotional messages at any time by telling us directly or using the unsubscribe option in our emails.

You may exercise these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights, and we may need to verify your identity before processing your request.

11. Complaints

If you have any concerns about how we handle your personal information, please contact us using the details below so we can address them directly.

12. International Transfers

Some of our service providers may be located outside Pakistan. Where this is the case, we take reasonable steps to ensure your personal information continues to be protected in accordance with this Privacy Policy.

13. Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. We will post the revised policy on this page and update the "Last Updated" date above.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us: